Shipping And Returns

When will my order ship?

Orders are typically processed and shipped within 1 – 5 business days after being received. Our normal shipping and order processing days are Monday through Friday. No orders are processed on Saturday, Sunday, or major holidays. Once your order ships, you will receive an email with your tracking number.

Pre Order Shipping

Pre-Order products will ship as soon as they become in stock. Estimated shipping dates will vary per product and are stated on the product page. Upon shipment, you will receive a shipping confirmation email including shipment tracking information.

Depending on timing, you may be able to cancel a pre-order by contacting our pre-order team here: info@solbasium.com

Large Unit Shipping

Large units such as red light therapy beds and cryotherapy products require special handling and may take 8-12 weeks for delivery. Please contact our sales representative for more information on shipping timelines for large units.

Shipping Prices and Delivery Estimates

Shipping price is calculated by location and product purchased - please create a cart for an accurate estimate. Please allow 1 – 3 weeks to receive your shipment. (These are only estimates which can change during the holidays or adverse weather conditions.) Tracking information will be sent by email once the order is processed. International shipping delivery times can vary by country, and in some cases take longer than a month to arrive. We are not responsible for the delays that may occur with international shipments.

Additional duty fees that may be charged by the shipping carrier or the country of entry are the customer’s responsibility.

Estimated Arrival Times for Orders

**Additional duty fees that may be charged by the shipping carrier or the country of entry are the customer’s responsibility.

Solbasium Return Policy applies to orders placed on www.solbasium.com only.

Return Policy

Solbasium Return Policy applies to orders placed on www.solbasium.com only.

30 DAY RETURN POLICY

We can accept a return of any unused or unopened product that’s in the original packaging within 30 days. Please email us at info@solbasium.com with the following information to initiate a return:

Full Name listed on the order
Order number
Reason for the return

We will contact you within 3-5 business days of receipt.

Return Conditions:

When returning a non-defective product, the customer is responsible for all costs relating to shipping the products back to Solbasium. International shipping charges are non-refundable.
Products must be returned in their original packaging with all included accessories or the shipment will be refused by the warehouse.
A refund will be issued after the product is received and inspected by Solbasium for damage or missing accessories. If the returned product is damaged in any way or returned in un-sellable condition, the shipment will be refused/returned to sender.
Refunds are processed back to the payment method used in the original order. A 20% restocking fee will be assessed on any elective returned purchases.
Any shipment that is shipped correctly but is subsequently refused by the recipient, unable to be delivered with the customer supplied address, or returned to our warehouse will incur a flat $50 fee per carton/box for shipping/warehousing/receiving charges. Any international returned shipment will incur a 20% restocking fee on the original purchase price, and shipping fees are non-refundable.

Non-Returnable Items:

Customized products, red light therapy beds and cryotherapy units are non-refundable. In the event an order is canceled before project completion, the customer will have to pay for work completed.