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FAQ

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Frequently Asked Questions

Shipping and Orders

We ship within one to 5 business days of the order being placed.
We work hard to lower our shipping costs to pass those savings on to you. Right now, we offer free shipping for orders $100 and over. Otherwise, please go to the CART and enter your details for an accurate real-time shipping quote. Shipping costs are determined by the weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. *Orders being shipped outside of Australia and New Zealand are charged on a case-by-case basis and may include additional processing and handling fees. Keep your eye out for free shipping and other promotions that we offer to our exclusive mailing list. *Please see International Orders for more details.
We ship all around the world!
For orders placed directly through our site, international shipping costs may be incurred and depends on the total weight of the package. International packages will typically take 2-4 weeks to arrive at their destination. Please feel free to email us or give us a call if there is anything we can further assist you with.
Custom and import charges are charged once an item has arrived in its destination country. Unfortunately, we have no control over what these charges are, as Custom and Import policies vary from country to country. We would advise that you find out what these charges may be before you place your order.
Yes, you can. Along with your order confirmation, once your order has been shipped, a tracking number will be sent over to you so you can track your order.
Since the turnaround time on packages is so fast, changing an order after it's been placed can be tricky. We recommend calling or emailing us immediately upon realizing that something may be wrong with your order. We will always go above and beyond to make sure your order is correct.

Returns and Exchanges

Please contact us at info@solbasium.com

Absolutely! To return an unwanted gift, you need to get in touch with the person who purchased the gift and ask them to get in touch with us directly at info@solbasium.com.

We will happily accept the return of unused and undamaged products for a full refund less the original shipping fees within the first 30 days of purchase. All we ask is that you ship the product back and send us a quick message on why it didn't meet your standards, and we will take care of the rest. We are always looking for ways to improve our product.

We take pride in shipping our products all over the world. However, we are not responsible for customs and duties determined by each country's individual customs agency. Duties, taxes, and other fees are the responsibility of the recipient.

We will happily accept the return of unused and undamaged products for a full refund in the form of the original payment within the first 30 days of purchase. All we ask is that you ship the product back and send us a quick message on why it didn't meet your standards, and we will take care of the rest. We are always looking for ways to improve our product.

We take the Solbasium product line very seriously here and want you to be delighted with your purchase. If, for any reason, within 30 days of making your purchase, your Solbasium product is not everything you hoped for, please email us at info@solbasium.com, and we will straighten things out.

If it is after 30 days, don't worry. Select Solbasium products come with a lifetime guarantee. You can check out the warranty here.

Wholesale and Bulk Orders

We're actually currently working on a wholesale program. First, send us an email to info@solbasium.com, and from there, we'll be in touch within the next few weeks as we make our decision on who we're ready to take on as a wholesale distributor of ours. We appreciate your patience throughout this process.

Absolutely! Please click the appropriate link below and we will reach out to you within 1 business day.

Retail Partners

Workplace Wellness

Gyms

Clinics

We love to hear that! Please take a look at our Retail Partners page and complete the form. We will reach out to you within one business day.

Please contact info@solbasium.com for a quote on your bulk request.

Products

Easy! Just send us an email at info@solbasium.com with the make and model of your product.

Payment

Please try an alternative payment method or contact us at info@solbasium.com and one of our customer service representatives will help you as soon as they can!

Firstly, check that you're entering the discount code exactly as it appears (case sensitive) and check that the code is still in date and has not expired. Secondly, check the terms and conditions of your code. If the item is on sale or in a certain category, the discount may not be valid on this product. If it's still not working, please email us at info@solbasium.com, and our team will be able to advise you further.

Listed currencies you can use are: United States Dollar, Australian Dollar, Great British Pound, and Euro.

We accept Visa, Mastercard, Discover, PayPal, Afterpay and American Express.

Privacy Policy

Our privacy policy can be found by clicking here