Frequently Asked Questions
Shipping and Orders
Returns and Exchanges
We will happily accept the return of unused and undamaged products for a full refund less the original shipping fees within the first 30 days of purchase. All we ask is that you ship the product back and send us a quick message on why it didn't meet your standards, and we will take care of the rest. We are always looking for ways to improve our product.
We take pride in shipping our products all over the world. However, we are not responsible for customs and duties determined by each country's individual customs agency. Duties, taxes, and other fees are the responsibility of the recipient.
We will happily accept the return of unused and undamaged products for a full refund in the form of the original payment within the first 30 days of purchase. All we ask is that you ship the product back and send us a quick message on why it didn't meet your standards, and we will take care of the rest. We are always looking for ways to improve our product.
We take the Solbasium product line very seriously here and want you to be delighted with your purchase. If, for any reason, within 30 days of making your purchase, your Solbasium product is not everything you hoped for, please email us at info@solbasium.com, and we will straighten things out.
If it is after 30 days, don't worry. Select Solbasium products come with a lifetime guarantee. You can check out the warranty here.
Wholesale and Bulk Orders
We're actually currently working on a wholesale program. First, send us an email to info@solbasium.com, and from there, we'll be in touch within the next few weeks as we make our decision on who we're ready to take on as a wholesale distributor of ours. We appreciate your patience throughout this process.
Absolutely! Please click the appropriate link below and we will reach out to you within 1 business day.
We love to hear that! Please take a look at our Retail Partners page and complete the form. We will reach out to you within one business day.
Please contact info@solbasium.com for a quote on your bulk request.
Products
Easy! Just send us an email at info@solbasium.com with the make and model of your product.
Payment
Listed currencies you can use are: United States Dollar, Australian Dollar, Great British Pound, and Euro.
We accept Visa, Mastercard, Discover, PayPal, Afterpay and American Express.
Privacy Policy
Our privacy policy can be found by clicking here