FAQ

Frequently Asked Questions

Shipping and Orders

When is my order shipped?

We ship within one to 5 business days of the order being placed.

What are the shipping rates?

We work hard to lower our shipping costs to pass those savings on to you. Right now, we offer free shipping for orders $100 and over. Otherwise, please go to the CART and enter your details for an accurate real-time shipping quote. Shipping costs are determined by the weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. *Orders being shipped outside of Australia and New Zealand are charged on a case-by-case basis and may include additional processing and handling fees. Keep your eye out for free shipping and other promotions that we offer to our exclusive mailing list. *Please see International Orders for more details.

Where do you ship?

We ship all around the world!

International orders

For orders placed directly through our site, international shipping costs may be incurred and depends on the total weight of the package. International packages will typically take 2-4 weeks to arrive at their destination. Please feel free to email us or give us a call if there is anything we can further assist you with.

Customs fees

Custom and import charges are charged once an item has arrived in its destination country. Unfortunately, we have no control over what these charges are, as Custom and Import policies vary from country to country. We would advise that you find out what these charges may be before you place your order.

Can I track the status of my order?

Yes, you can. Along with your order confirmation, once your order has been shipped, a tracking number will be sent over to you so you can track your order.

How can I change my order after it’s been placed?

Since the turnaround time on packages is so fast, changing an order after it's been placed can be tricky. We recommend calling or emailing us immediately upon realizing that something may be wrong with your order. We will always go above and beyond to make sure your order is correct.

Returns and Exchanges

What is your return and exchange policy?

We can accept a return of the unused or unopened product that’s in the original packaging within 30 days of the delivery date. Please email us at info@solbasium.com and enter “Return Request” in the subject line. Refer to the full policy here: https://www.solbasium.com/shipping-and-returns/

Please email us at info@solbasium.com to initiate your return.

Payment

What currencies can I use?

Listed currencies you can use are: United States Dollar, Australian Dollar, Great British Pound, and Euro.

What are my payment options?

We accept Visa, Mastercard, Discover, PayPal, Afterpay and American Express. Affirm Financing is now available for US customers

Wholesale and Bulk Orders

Do you offer wholesale pricing?

We're actually currently working on a wholesale program. First, send us an email to info@solbasium.com, and from there, we'll be in touch within the next few weeks as we make our decision on who we're ready to take on as a wholesale distributor of ours. We appreciate your patience throughout this process.

Can I customise a Solbasium product ordered in bulk to have my logo and branding?

Absolutely! Please click the appropriate link below and we will reach out to you within 1 business day.

I own a business and I would love to sell Solbasium products!

We love to hear that! Please take a look at our Retail Partners page and complete the form. We will reach out to you within one business day.

What if I want to buy a bulk order of Solbasium products?

Please contact info@solbasium.com for a quote on your bulk request.