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    Frequently Asked Questions

    We work hard to lower our shipping costs to pass those savings on to you. Right now, we offer free shipping for orders $100 and over. Otherwise, please go to the CART and enter your details for an accurate real-time shipping quote. Shipping costs are determined by the weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.
    *Orders being shipped outside of the United States, Australia and New Zealand are charged on a case-by-case basis and may include additional processing and handling fees. Keep your eye out for free shipping and other promotions that we offer to our exclusive mailing list.
    *Please see International Orders for more detais

    We take the Solbasium product line very seriously here and want you to be delighted with your purchase. If, for any reason, within 30 days of making your purchase, your Solbasium product is not everything you hoped for, please email us at, and we will straighten things out.

    If it is after 30 days, don't worry. Select Solbasium products come with a lifetime warranty.

    Yes, you can. Along with your order confirmation, once your order has been shipped, a tracking number will be sent over to you so you can track your order. 

    We love to hear that! Please take a look at our Retail Partners page and complete the form. We will reach out to you within one business day.

    We ship all around the world! For international orders placed directly through our site, international shipping costs may be incurred and depends on the total weight of the package. International packages will typically take 2-4 weeks to arrive at their destination. Please feel free to email us or give us a call if there is anything we can do to further assist you.