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    Frequently Asked Questions

    Shipping is free for orders $100USD and over. Otherwise, please go to the CART and enter your details for an accurate real-time shipping quote. Shipping costs are determined by the weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.
    *Orders being shipped outside of the United States, Australia and New Zealand are charged on a case-by-case basis and may include additional processing and handling fees. Keep your eye out for free shipping and other promotions that we offer to our exclusive mailing list.

    All Solbasium purchases come with a 30 day money back guarantee. We take the Solbasium product line very seriously and want you to be delighted with your purchase. If, for any reason, within 30 days of making your purchase, your Solbasium product is not everything you hoped for, you are welcome to post the item back with all original components/parts for a refund or exchange.

    Please email us at info@solbasium.com to initiate your return.

    Yes, you can. Once your parcel has been packed and dispatched, a tracking number will be emailed to you to follow the shipping movements

    We love to hear that! Please take a look at our Retail Partners page and complete the form. We will reach out to you within one business day.

    We ship all around the world. For international orders placed directly through our site, international shipping costs may be incurred and depends on the total weight of the package. International packages will typically take 2-4 weeks to arrive at their destination. Please note Solbasium cannot accept responsibilities for customs duties & taxes in your local country